Pet Portrait Return and Refund Policy

We understand how important it is to ensure that your pet portrait perfectly captures the essence of your beloved fur baby! That's why we're excited to offer you an amazing opportunity. If you receive a damaged product or the wrong item due to shipping issues, you have the option to return the product within 30 days, and we'll provide you with a full refund.

While our products are specially crafted and personalized for you, we want to assure you that your happiness is our top priority. If you receive your email preview and find that you're not completely thrilled with your pet portrait, simply let us know, and we'll work our magic to make any necessary edits until it's just the way you want it. This complimentary round of edits ensures that your pet portrait is absolutely purrfect without any additional charges. However, if you're feeling the need for a whole new art adventure—different photos, new vibes—just a heads up, there might be a little extra cha-ching involved. Crafting a brand-new masterpiece is an artistic marathon for us, and we want to keep our paintbrushes (and artists) happy.

We also want to address any damages or issues that may occur during shipping. Upon receiving your package, please inspect it thoroughly. If you notice any defects, damages, or even receive the wrong item, don't hesitate to contact us immediately. We're here to make things right and bring some joy back into your experience. If there's a mishap with your order, we'll happily send you a replacement free of charge or process a refund within the 30-day window. 

To assist with any return or replacement, kindly take a few pictures of the damaged product and email them to us along with a brief description of the issue. Include your order number in the subject line, and we'll swiftly jump into action to resolve the matter.

In the event that you need to cancel your order, we understand that life can sometimes bring unexpected turns. If this happens within 24 hours of placing your order, just shoot us an email, and we'll promptly work to resolve the situation with a sprinkle of charm, If you surpass the 24-hour limit, a nominal fee will apply for the artwork, and the remaining order amount will be refunded.

So, let the magic continue, and if you have any questions or need assistance, feel free to reach out. We're here to make your pet portrait dreams come true at Portrait My Pet!