Here at Portrait My Pet we’ve created an environment where everyone can feel safe and secure. As a customer you are considered a member of our Portrait My Pet Family. This means that we will be always there for you no matter what!
We have created numerous ways for you to contact us, you can reach out to us with any enquire by completing the contact form, alternatively you can chat with us or email us at firstname.lastname@example.org
Monday to Sunday 24/7 customer support.
We would love to hear from you
If you wish to contact us by post, our physical mailing addresses are:
Portrait My Pet UK 🇬🇧
13 Freeland Park, Wareham Road, Unit 53303, Poole, Dorset, BH16 6FH
Portrait My Pet USA 🇺🇸
444 Alaska Avenue, Suite #BHD801, Torrance, CA 90503
Of course you will, all customers get to preview their artwork and request any changes before printing.
Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.
We are open to custom designs, please get in touch with us with your requirements and we will create a beautiful portrait that will last forever.
If you followed our photo guidelines, then yes your photo is very likely good enough to use. We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.
Please email your images to email@example.com for a free image quality check.
We're 100% dedicated to ensuring you love your artwork!
We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.
We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Our artists are incredibly talented and can work with any animal on Earth.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
PORTRAIT MY PET® Guarantee
We know how important it is to make sure your portrait is as perfect as your fur baby! If you aren't happy with your portrait we will always offer it free of charge. We want all of our customers to be as happy as possible.
If you wish to cancel your order please contact us within 24 hours of placing the order so we can look at this issue and solve it for you quickly. We want all our customers to be as happy as possible!
All our beautiful portraits are processed in 2 to 3 working days of placing the order, we produce our arts in 30 countries including USA, UK, EU, Canada, Australia and New Zealand.
USA, UK, EU, Canada, Australia, New Zealand: 2-5 business days
Rest of the World: 3-7 business days
Yes, we ship our beautiful arts worldwide with our free shipping advantage.
Yes, we made it easy for you as you can track your order in track your order page in the main menu using both your email address and order number or using the tracking number only.